Question 1

Do I need to book? Do you require a deposit? How can I book?

Accepted Answer

During weekends and school holidays you will need to book to guarantee a table, as we often get fully booked at these times. During the week in term time, we are more likely to have space available for walk-ins, but we still cannot guarantee availability without a booking! We don’t require a deposit for normal bookings, but we do ask that you let us know as soon as you can if you won’t be able to make it to your booked session so that we can offer your table to someone else. You can book a table online or by contacting us.

Question 2

How long does it take?

Accepted Answer

It depends on what you paint and how you paint it! We recommend allowing at least 1.5 hours – some people will finish quicker than this but some will take longer! If you have booked then your booking is for a 2-hour session, although if we don’t need the table after that then you are welcome to stay longer!

Question 3

What if I haven’t finished painting in time?

Accepted Answer

Don’t worry! You can take your piece home with you and book to bring it back and finish it another time, or we can give you some small pots of paint so you can finish it at home and bring it back for glazing and firing.

Question 4

When will my pottery be ready to collect? What if I can’t collect it straight away – how long will you keep it for? Can you deliver?

Accepted Answer

Your pottery will be ready to collect 1 week after you have visited us (this will be longer if we are closed). If you are travelling and want to check whether your items are ready before you come just give us a call or message us and we will check for you. We will keep your items for 3 months but if they are not collected by then unfortunately we do not have the space to keep them indefinitely. Pottery not collected within 3 months will be offered for sale for donations to charity. We do not offer delivery as pottery is very fragile and we do not want to risk it getting broken in transit after all of your hard work! If you have a specific reason why you cannot collect your pottery and need us to keep it for longer please get in touch and we will see what we can do.

Question 5

Is there a price list? Do you charge a studio fee?

Accepted Answer

We don’t have a price list as our stock changes very frequently, but our current prices range from £3-£40 – something to suit every budget! For a general guideline, see our pricing page here. We don’t charge a studio fee, our prices include the paints, glazing and firing so there are no hidden costs.

Question 6

Do you sell gift vouchers?

Accepted Answer

Yes! We sell gift vouchers for the amount of your choice. We only have physical gift vouchers so the easiest way to get one is to come into the shop. We can post vouchers out if you need us to but we would then have to charge for postage. Unfortunately we are unable to offer e-vouchers.

Question 7

Can I have my birthday party at Cafe Glaze?

Accepted Answer

We don't offer party packages, but you are welcome to book a normal table of up to 10 people to celebrate your day! (This total would include any supervising adults as well as painting participants). 
If you want more than 10 people at your party we also offer take home kits. We take a £50 deposit and lend you a full set of paints to take home for one week, and when you have painted your items you return them to us to glaze and fire for you! When you return the paints to us your deposit is refunded to your original payment method, and your items will be ready to collect one week after you return them to us.

Question 8

When are you open?

Accepted Answer

You can view our current opening times here.

Question 9

Do you sell food and drinks? Can you cater for allergies or dietary requirements?

Accepted Answer

We offer hot and cold drinks and snacks, please see our menu here. Whilst we can do our best to offer alternative options to cater for your dietary requirements, unfortunately we cannot guarantee that any of our food or drinks are allergen free. To discuss your requirements and see whether we can cater for you, please get in touch. Alternatively, if you have an allergy you are welcome to bring your own food and drinks.

Question 10

Do you have parking?

Accepted Answer

Our shop does not have its own car park, but there are several car parks in Sandbach. The nearest car park is The Commons car park, which offers 2 hours free parking. See our contact us page for more details.

Question 11

Is your shop accessible for pushchairs/prams/wheelchairs etc.? Do you have toilets/baby change facilities?

Accepted Answer

There is plenty of room in the shop to accommodate prams and wheelchairs, if you let us know when you book then we can make sure we seat you at an accessible table. Some bookings may be seated upstairs, so if you cannot manage stairs then please talk to us when you book and we can do our best to accommodate you downstairs. We have a toilet which is down a narrow corridor so is not easy to access via wheelchair, but please feel free to pop in and have a look before your visit to see whether you will be able to manage. We are willing to help if we can but unfortunately the building layout cannot be changed! We also have baby changing facilities.

Question 12

Is the finished pottery dishwasher and microwave safe?

Accepted Answer

The finished pottery is not microwave safe. Handwashing is strongly recommended as although the pottery is technically dishwasher safe this can significantly decrease the life of your items.

Question 13

What age is Cafe Glaze suitable for?

Accepted Answer

Pottery painting at Café Glaze is suitable for any age – if you can hold a paintbrush, you can join in! We have had babies as young as 4 days old come in to do prints, and have had four generations of a family all come to paint together!

Question 14

Do you do take home kits?

Accepted Answer

We can offer take home kits – come into the shop and choose what you would like to paint and six colours of paint and we will pack it up for you.
For larger groups we can also lend out a full set of paints - we take a £50 deposit to lend out the set for a week, which is returned to you when you bring the paints back.

Question 15

What if I want a specific item – can you guarantee it will be in stock?

Accepted Answer

Our stock changes very frequently so we cannot guarantee what will be in stock at any time. However, if there is a specific item you want please get in touch and we can do our best to help you, depending on availability at our suppliers. If you see an item in the shop that you want to reserve for a future date, you can buy it, take it home with you and bring it back in to paint.

Question 16

Do you have pencils so I can draw my design before I paint it?

Accepted Answer

We don’t recommend using pencils on the pottery as the wax used to bind the lead can affect the glazing process. However, we do have felt pens you can use to draw out your design before you paint it. Anything written using our water based felt pens will burn away in the kiln, so this is a great way to sketch out a design which won’t show on the finished piece!

Question 17

Do you do baby hand/footprints?

Accepted Answer

We can help you do hand and footprints on a wide range of items, and we highly recommend looking on Pinterest for ideas if you want to turn your prints into animals or other pictures!

Question 18

I can’t draw – can I still come?

Accepted Answer

Absolutely! We have inspiration books and painted items around the shop which you can copy, and we can offer guidance for easy designs and patterns to paint. Often it is the customers who say they can’t draw who end up with the most stunning pieces, just come in, give it a go and see what you can achieve!

Question 19

Do you provide aprons?

Accepted Answer

We do have some aprons available, but all the paints should come out in the wash!

Question 20

Do you have special events or classes?

Accepted Answer

We do regular grown-up only evenings, and occasionally other one-off events. See our events page for the latest information.
We can also run project-based workshops for small groups - see here for more information.

Question 21

Can you accommodate large groups, and do you do discounts for large group bookings?

Accepted Answer

The largest group we can fit on one table is 10 people. For groups larger than this please contact us via email and we will see whether we can make arrangements to accommodate you. We cannot offer discounts as we aim to keep our prices as low as we can for all of our customers!

Question 22

I have another question that hasn't been answered here.

Accepted Answer

Please get in touch and we will do our best to help!

FAQs